- You will be the first point of contact for patients in a health promotion setting.
- Listening to peoples’ needs and identifying other support services.
- Helping patients with GP registration and administration needs & advocating on their behalf to NHS services.
- Taking on in depth and complex casework where patients may face significant barriers to accessing healthcare.
- Completing data collection forms with the patient.
- Responding to queries on our advice line.
Student Placement volunteers are usually allocated one face 2 face shift per week. The rest of the week will be spent on our advice line and following up complex cases.
You will become part of our committed, enthusiastic and impactful team. Volunteering with us is a great way to give something back to the community, meet new people, learn new skills and strengthen your CV. And, what’s more, we can give you a great reference for future employers.
Our volunteers come from all walks of life. If you are welcoming, passionate about upholding rights to healthcare, enjoy challenges and working in a team, then consider joining us!
If you are friendly, empathetic, a good listener and passionate about upholding the right to healthcare, this role could be a great fit for you! Student Placement volunteers are the main point of contact for patients who call our advice line, and at our outreach centres.
You will need:
• To be able to commit to 25 days’ volunteering spread over 5, 6 or 8 weeks.
• The desire to help people in vulnerable situations.
• Knowledge of the UK healthcare system.
• Non-judgmental attitude towards people from diverse backgrounds.
• Good social and communication skills.
• Fluency in English.
• Confident telephone manners.
• Computer literacy (Microsoft, Google and Outlook) and ability to work across multiple platforms/documents.
• Fluency in other languages/confidence working with interpreting services are desirable but not essential.
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