What You'll Do:
- Taking calls to assess the risks and needs of the women fleeing from domestic abuse whilst under supervision/guidance of the Referral Line Worker and the Service Manager
- To use a range of skills and tools to make phone conversations with women effective and empowering
- To provide women with knowledge of how to access refuge space and other types of support with the aid of a trained staff team
- General admin support: typing, taking notes, filing, scanning documents, keeping accurate records on our digitalised client management syste
- To develop positive relationships with staff members and women whilst promoting self-care
- Engage, support, and interact with women from a diverse range of needs and backgrounds
Why You'll Love It:
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
- Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
What You'll Learn:
- You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
What We're Looking For:
- A desire to provide support to women who are in crisis due to domestic abuse
- Always maintain confidentiality and professional boundaries
- Calm, patient approach with empathy and a willingness to listen without judgement
- To have a willingness to learn about supporting women impacted by domestic abuse with a diverse range of needs/ backgrounds
- Effective verbal and written communication
- Good time-management
- Experience of using email, internet, and other digital IT skills
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